LolaJack Terms and Conditions

Welcome to LolaJack Casino. These Terms and Conditions govern your use of our website, lolajack.com, and all services we provide, including our casino games, live casino, and sports betting products. By registering an account with us, you agree to be bound by these terms in full. At LolaJack, we operate under Anjouan Gaming Licence No. ALSI-202411077-FI2, issued to Lumina Ltd, Seychelles. If you do not agree with any part of these terms, please refrain from using our services.

Company Information and Licensing

LolaJack Casino is owned and operated by Lumina Ltd, a company registered in Seychelles. We hold a valid Anjouan Gaming Licence No. ALSI-202411077-FI2, which authorises us to offer online casino games, live casino, and sports betting to players in our target markets. Here at LolaJack, we serve players across the European Union, United Kingdom, Austria, Belgium, Croatia, Czech Republic, Finland, Greece, Hungary, Italy, the Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Switzerland, Canada, Australia, and New Zealand. Our platform is localised and supports multiple languages, including English, German, French, Spanish, Portuguese, Italian, Dutch, Finnish, Hungarian, Norwegian, Polish, Czech, Greek, Slovak, and Croatian.

Eligibility Requirements

To use our services, you must meet the following requirements:

• You must be at least 18 years old, or the legal age for gambling in your jurisdiction.
• You must reside in a country where our services are permitted.
• You must provide accurate, complete registration information when creating an account.
• You must not hold more than one account with us at any given time.

Account Registration and Verification

When you register with LolaJack, we require you to submit truthful personal details, including your name, date of birth, and contact information. We at LolaJack reserve the right to request identity verification documents at any time, in line with our anti-money laundering and responsible gaming obligations. Our verification procedures may delay withdrawal processing until all checks are completed. Should we discover any discrepancies or fraudulent information, we may suspend or close your account without prior notice.

Deposits, Withdrawals and Payment Methods

We accept a wide range of deposit and withdrawal methods to give you flexibility when managing your LolaJack casino deposit and lolajack withdrawal requests. Accepted currencies include EUR, USD, CAD, AUD, NZD, NOK, PLN, HUF, CZK, CHF, and a variety of cryptocurrencies such as BTC, ETH, LTC, BCH, XRP, ADA, DOGE, BNB, TRX, USDT, and USDC. Our minimum deposit is €10 across all methods, with maximum deposit limits varying by method, ranging from €1,000 for Paysafecard up to €5,000 for cryptocurrencies and bank transfers.

Our withdrawal minimum is also €10, with maximum limits per transaction depending on your chosen method. We process withdrawal requests within 3 business days once all checks are complete, and our financial department handles payouts during processing hours of 06:00-17:00 GMT, Monday to Friday. Daily and monthly withdrawal limits are determined by your VIP tier, ranging from €500 per day for Ember and Frost members up to €2,000 per day for Supreme members.

Payment Restrictions

• We do not permit deposits made with Neteller or Skrill to qualify for welcome bonus offers.
• Withdrawal requests submitted before claiming or after activating a bonus may void your eligibility.
• We may request additional verification before releasing any lolajack casino cashout.

Bonuses and Promotional Terms

Our LolaJack bonus program includes a Welcome Package of 400% up to €15,000 plus 400 Free Spins spread over four deposits, alongside dedicated crypto welcome bonus offers. Our terms require a minimum qualifying deposit of €20 (or equivalent), and wagering requirements apply: x20 on bonus plus deposit funds, and x40 on free spin winnings, to be completed within 10 days of activation. We at LolaJack set a maximum bet limit of €100 while any bonus is active, and any bets exceeding this limit may void your bonus and associated winnings.

Maximum cashout from bonus funds is capped at x10 the initial bonus amount, with specific caps applying to free spin winnings. Bonuses must be activated in the My Bonus section, and only new customers making their first real-money deposit are eligible. We cannot combine welcome bonuses with other promotions; activating a new bonus or claiming free spins while another bonus is active will remove your current bonus and any related winnings. You may cancel an active bonus through your profile or by contacting our support team, though doing so voids your entire casino bonus balance.

Beyond the welcome offer, our other promotions include Weekly and Weekend Reloads, Daily and Live Cashback, and dedicated crypto reload bonuses. Sports bettors can also benefit from our Weekly Reload, Weekend Reload, and Cashback offers designed specifically for sports betting activity.

VIP and Loyalty Program

Our loyalty program at LolaJack Casino spans 25 levels across five tiers: Ember, Frost, Glacier, Blaze, and Supreme. As you accumulate points through gameplay, you unlock higher withdrawal limits, increased cashback percentages, and additional perks. Glacier, Blaze, and Supreme members receive personalised offers and access to a dedicated personal VIP manager, while all members enjoy 24/7 live chat support and on-site promotions.

Games and Fair Play

LolaJack offers over 6,500 games from more than 30 renowned providers, including Pragmatic Play, NetEnt, Yggdrasil, Microgaming, and Play'n GO. Our lolajack live casino features over 1,000 live tables and game shows powered by Evolution, Pragmatic Play Live, and other leading providers. We also offer sports betting, live betting, virtual sports, and horse racing markets across more than 30 disciplines. We are committed to ensuring fair play through certified random number generators and regular audits of our gaming software.

Responsible Gambling

We at LolaJack are dedicated to promoting responsible gambling practices. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel your gambling behaviour has become problematic, we encourage you to contact our support team for assistance and information about responsible gambling resources.

Customer Support

Our support team is available 24/7 via live chat, e-mail at support@lolajack.com, and our Help Centre. We offer assistance in around 16 languages to accommodate our diverse player base. Whether you have questions about a lolajack casino deposit, a pending withdrawal, or need help with our lolajack login process, our team stands ready to assist you promptly.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for any losses arising from technical failures, internet connectivity issues, or third-party payment processing delays. You agree that we may suspend or terminate your account if we suspect fraudulent activity, breach of these terms, or violation of applicable laws.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and your continued use of LolaJack constitutes acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to our support team at support@lolajack.com. We are here to help you enjoy a safe, transparent, and rewarding experience at LolaJack Casino.