Our LolaJack Responsible Gaming

Tools to Help You Stay in Control

We at LolaJack have designed several account-based features that let you set your own boundaries. These tools are available to every registered player and can be adjusted at any time through your account settings or by contacting our support team.

• Deposit Limits - Set daily, weekly, or monthly deposit caps so you never spend more than you intended. Our Lola Jack minimum deposit starts at just €10, giving you full flexibility to control smaller budgets too.
• Loss Limits - Define the maximum amount you're willing to lose over a set period, helping you avoid chasing losses.
• Wagering Limits - Cap the total amount you can stake within a chosen timeframe across our slots, live casino, and sportsbook.
• Session Time Reminders - Receive automatic notifications about how long you've been playing, so you always stay aware of your session length.
• Cooling-Off Periods - Take a short break from your account, ranging from 24 hours to several weeks, without permanently closing it.
• Self-Exclusion - Request a longer-term or permanent exclusion from LolaJack Casino if you feel you need a complete break from gambling.

Our Lola Jack platform makes adjusting these settings simple and transparent. Once a limit is set, it cannot be increased immediately - any request to raise a deposit or loss limit will only take effect after a cooling-off period, while requests to lower limits are applied instantly. This process protects you from making impulsive decisions during a high-stakes moment.

How to Set Your Limits

1. Log in to your Lola Jack account.
2. Navigate to your account settings or the 'Responsible Gaming' section.
3. Choose the limit type you'd like to apply - deposit, loss, or wagering.
4. Enter your preferred amount and time period.
5. Confirm your choice, and the limit will be applied immediately.

If you can't locate these settings or need assistance adjusting them, our LolaJack support team is available 24/7 via live chat and email at support@lolajack.com. We're always ready to walk you through the process step by step.

Recognising the Signs of Problem Gambling

We at Lola Jack want every player to be aware of the warning signs that gambling may be becoming a problem. Recognising these signs early can make a significant difference in maintaining control over your habits. Some common indicators include:

• Spending more money or time on gambling than you originally planned.
• Chasing losses by depositing additional funds to 'win back' money.
• Neglecting work, relationships, or responsibilities because of gambling.
• Borrowing money or selling possessions to fund your gambling activity.
• Feeling anxious, irritable, or distressed when you're not gambling.
• Hiding your gambling activity from family or friends.

If any of these sound familiar, we at LolaJack Casino strongly encourage you to take advantage of the tools described above, or to reach out to one of the professional organisations listed further down this page. You are never alone, and support is always available.

Age Verification and Player Protection

Our Lola Jack platform is strictly intended for players who are 18 years of age or older, or the legal gambling age in their jurisdiction, whichever is higher. We at LolaJack take age verification seriously and use identity checks during the registration and withdrawal process to confirm that every player meets this requirement. We do not knowingly allow anyone underage to register an account, deposit funds, or participate in any of our games or sports betting markets.

We also ask parents and guardians to help us protect minors by installing parental control software on any shared devices. Tools such as content filtering software can prevent access to gambling websites entirely, adding an extra layer of protection in households with children or teenagers.

Third-Party Support Organisations

While our Lola Jack team offers a range of in-house tools, we also recommend connecting with independent, specialist organisations that provide free, confidential support to individuals affected by problem gambling. These organisations are not affiliated with LolaJack Casino, which means you can speak with them openly and without any conflict of interest.

We at Lola Jack encourage anyone who feels their gambling is becoming unmanageable to contact one of these organisations directly. They are staffed by trained professionals who understand the challenges of problem gambling and can offer guidance tailored to your specific situation.

Self-Exclusion at LolaJack

If you decide that a complete break from gambling is the right choice for you, our LolaJack self-exclusion programme allows you to close your account for a defined period or permanently. During self-exclusion, you will not be able to log in, deposit funds, or receive marketing communications from us. We take these requests seriously and will not reactivate an excluded account before the agreed period has ended, even if requested.

To request self-exclusion, simply contact our support team through live chat or email. We at LolaJack Casino will guide you through the process and confirm your exclusion period in writing, so you have a clear record of your request.

What Happens After Self-Exclusion?

1. Your account access is immediately restricted.
2. Any pending withdrawals are processed according to our standard terms.
3. You will stop receiving promotional emails and bonus offers.
4. Your account remains closed for the full duration you've selected.
5. You may request reactivation only after the exclusion period has expired, subject to a review process.

Bonus Play and Responsible Limits

Our LolaJack bonus welcome package, reload bonuses, and cashback offers are designed to enhance your experience, not to encourage excessive play. We've built responsible limits directly into our promotional terms, including maximum bet restrictions while a bonus is active and clear wagering requirements. We at LolaJack always recommend reading the terms of any bonus carefully and only opting in if you're comfortable with the associated wagering conditions. Remember, bonuses are a bonus - never a reason to deposit more than you can afford.